Contact Us

Dates and deadlines for UCAT ANZ 2026 are available on our website here. 

Before submitting queries or requests, please refer to the relevant section of the website and Frequently Asked Questions.  

Please take time to read the information below and ensure to direct your enquiry correctly, otherwise there may be a delay in dealing with your request. 

PEARSON CUSTOMER SERVICES

IMPORTANT!

  • If you are having difficulties logging into your Pearson account, refer to the Registration and Booking FAQs before contacting Pearson.

  • Rescheduling and Cancelling can be managed in your Pearson account.

  • Requests for edits to names on Pearson Accounts should be emailed to Pearson Customer Services using this email form. Refer to the FAQs on the ID Policy page of the website before submitting a request. 

  • Pearson do not answer general queries. Please refer to the website for information.

  • Exceptions are not made to policies. Please do not contact Pearson requesting an exemption as they will be unable to assist you. Refer to the relevant policies on our website.

  • If you require advice, please email the UCAT ANZ Office well in advance of your test date. 

CALL Pearson for assistance with the following:

In Australia phone: 1800 512 320
In New Zealand phone: 0800 451 260
International phone contact details

Available Monday to Friday, 8am - 5pm local time.


EMAIL PEARSON CUSTOMER SERVICES for the following only:

  • Edit name on Pearson Account (upload ID/Change of name certificate)
  • Concession Voucher Refunds
  • Payment Queries
  • Test Incident Investigation Requests (see below)


Refer to the FAQs on the ID Policy page of the website before emailing Pearson about editing your name on your account. 


EMAIL FORM - PEARSON CUSTOMER SERVICES


PLEASE NOTE:

  • Please allow up to 5 business days to receive a response for edits to names and other requests.

  • You cannot book, cancel or reschedule a standard test by email.


TEST INCIDENT INVESTIGATION REQUESTS

You can request an investigation into an incident you reported during the test, within 1 day of your test sitting. Read the information on the Test Incident page and submit the request using the Incident investigation request form provided there. Incidents take approximately 7 business days to be investigated.

 

 

 

 

 

 

 

UCAT ANZ OFFICE

EMAIL the UCAT ANZ Office about the following:

Email:
anz-enquiries@ucat.edu.au

PLEASE NOTE:

  • All communications with the UCAT ANZ Office are by email.

  • Responses are provided Monday to Friday during AEST business hours.

  • Please provide your full name and UCAT ANZ ID number. There may be a delay answering your query if you do not include these details.

  • Candidates should email from their registered email address. We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) to correspond on their behalf. 

  • Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.