Contact Us

PEARSON VUE CUSTOMER SERVICES

For assistance with the following, call Pearson VUE Customer Services:

• Pearson VUE Account issues

• Booking issues

• Payment queries

• Rebooking a test

Rescheduling and Cancelling can be managed in your Pearson VUE account.

In Australia phone: 1800 512 320
In New Zealand phone: 0800 451 260
International contact details

Available Monday to Friday, 8am - 5pm local time

EMAIL PEARSON VUE CUSTOMER SERVICES

For the following, email Pearson VUE:

• Edit name on account (upload ID/ change of name certificate)

• Concession Voucher refunds

PEARSON VUE CUSTOMER SERVICES EMAIL FORM

Please allow up to 5 business days to receive a response for edits to names and other requests. You CANNOT book, reschedule or cancel a test by email.

TEST INCIDENT INVESTIGATION REQUESTS

Request an investigation into an incident within 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form. 

Incidents take approximately 7 business days to be investigated.

UCAT ANZ OFFICE

Email the UCAT ANZ Office for advice about the following:

• Eligibility

• Concession Scheme applications

• Access Arrangements applications

• Overseas test centre requests

• Results queries

• General queries

Email:
anz-enquiries@ucat.edu.au

All communications with the UCAT ANZ Office are by email.

Responses are provided Monday to Friday during AEST business hours.

Please provide your full name and UCAT ANZ ID number, where applicable. There may be a delay answering your query if you do not include these details.

Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.

We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) acting on their behalf. It is preferable for the candidate to email our office directly.