Contact Us

All information about UCAT ANZ 2025 is available on our website.
Please refer to our website and Frequently Asked Questions before submitting queries.

Please ensure to direct your enquiry according to the instructions below, otherwise there may be a delay in dealing with your request.

PLEASE DO NOT send requests for edits to Pearson VUE accounts to the UCAT ANZ Office. Use this Pearson VUE Customer Services Email Form.

PEARSON VUE CUSTOMER SERVICES

Call Pearson VUE Customer Services for assistance with the following:


Rescheduling and Cancelling can be managed in your Pearson VUE account.

In Australia phone: 1800 512 320
In New Zealand phone: 0800 451 260
International contact details

Available Monday to Friday, 8am - 5pm local time.


EMAIL PEARSON VUE CUSTOMER SERVICES

Email Pearson VUE, for the following:

  • Edit name on account (upload ID/ change of name certificate)
  • Concession Voucher refunds
  • Payment queries

PEARSON VUE CUSTOMER SERVICES EMAIL FORM

Please allow up to 5 business days to receive a response for edits to names and other requests. You CANNOT book, reschedule or cancel a test by email.


TEST INCIDENT INVESTIGATION REQUESTS (DURING TESTING PERIOD)

Request an investigation into an incident within 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form. 

Incidents take approximately 7 business days to be investigated.

 

 

 

 

UCAT ANZ OFFICE

Email the UCAT ANZ Office for advice about the following:

Email:
anz-enquiries@ucat.edu.au

All communications with the UCAT ANZ Office are by email.
Responses are provided Monday to Friday during AEST business hours.

Please provide your full name and UCAT ANZ ID number, where applicable. There may be a delay answering your query if you do not include these details.

 

Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.

We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) acting on their behalf. It is preferable for the candidate to email our office directly.